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Help using this site
Below you will find basic instructions on using the various services available on this site. If you have any difficulty and can not find help in this section, please do not hesitate to call us for assistance.
Use the left hand category menu to go to the individual product categories. If you find yourself in the wrong category you can simply click in the left hand menu from any page within the site or use the contextual menus at the top of the product pages to return to the top of that category. Use the next/previous item and or next/previous group to browse products in any category.
If you get really lost then simply hit the Home link to return to index page.
When you have found a product you want to purchase, ensure you have selected the correct weight (if applicable) and any other options you are offered (eg when buying coffee you can select the type of grind you prefer). Once you have done this simply click the Add to basket button to place the item in your shopping basket.
Viewing your basket:
Each time you add an item to your shopping basket you will see a preview of the items currently placed in your shopping basket ready to be purchased. You can also see a list of products in your basket and a running total amount spent at the top of the right hand column on each page. Use the item links to view details of any of the products in your basket.
From your shopping basket page, you can remove products or increase the weight or amount of individual products at any time before you checkout. You may also choose to go directly to the checkout from this page.
Changing and deleting products in your basket:
To delete, increase the amount or weight of individual items when you are on your shopping basket page, use the + or - symbols. To remove a product simply click remove. Your shopping basket will be automatically updated.
You can now continue shopping or got to the checkout and make you purchase.
Using the checkout and making payments:
The checkout is a straight forward 5-step process. There is no need to register on this site to buy products as we do not keep any sensitive information here after your purchase has been processed and sent. There are links at the top of the checkout page which show your progress and allow you to go back to check or change the details you supply.
The first step (step 1) is viewing your shopping basket and making any changes as mentioned in the previous paragraph.
The second step (step 2) is to enter your name and address details. This is important as this will be where the goods are shipped to. You should complete all the required fields. The system will alert you if you have missed anything.
Next you will see our current shipping details and charges. (step 3) At present we only have one standard service and charge. You don't need to do anything on this page as apart from accepting the shipping charge and type by continuing to the next step.
The payment page (step 4) is where you will be asked to enter details of your credit/debit card. Remember. This is a secure server and your details can not be viewed by any unauthorised indivdual or organisation. Once again, ensure you complete all the details as requested. Make sure you select the correct payment card type.
(step 5 ) The final stage will display details of your purchase, payment and delivery details. This page will also give you a unique order number. You should print this page using the printer link at the foot of the page and keep it safe until you receive you goods.
That's it. Now all you have to do is wait for your delivery.